{"id":2618,"date":"2025-04-25T16:42:12","date_gmt":"2025-04-25T14:42:12","guid":{"rendered":"https:\/\/terra-nova.co.bw\/?page_id=2618"},"modified":"2025-04-25T16:47:00","modified_gmt":"2025-04-25T14:47:00","slug":"groups-product-manager-tourism","status":"publish","type":"page","link":"https:\/\/terra-nova.co.bw\/de\/groups-product-manager-tourism\/","title":{"rendered":"Groups Product Manager (Tourism)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2618\" class=\"elementor elementor-2618\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c1d644 e-flex e-con-boxed e-con e-parent\" data-id=\"3c1d644\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6346214 elementor-widget elementor-widget-heading\" data-id=\"6346214\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 22-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Groups Product Manager<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af098a6 elementor-widget elementor-widget-text-editor\" data-id=\"af098a6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 22-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Location:<\/strong> Cape Town, South Africa\u00a0<\/p><p><strong>Start Date:<\/strong> Immediately<\/p><p><strong>Hybrid:<\/strong> Yes<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cbb091 elementor-widget elementor-widget-text-editor\" data-id=\"9cbb091\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>As a <strong>Groups Product Manager,<\/strong> you will report directly to the <strong>Head of Product (Supplier Management) and Head of Sales &amp; Marketing (Agent Relationships)<\/strong>, with responsibilities that include, but are not limited to:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-065a720 elementor-widget elementor-widget-heading\" data-id=\"065a720\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Key Responsibilities<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-786b35a elementor-widget elementor-widget-text-editor\" data-id=\"786b35a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Supplier Management<\/strong><\/p><p>&#8211; Build and nurture strong supplier relationships.<br \/>&#8211; Manage the Group Supplier database and ensure supplier compliance.<br \/>&#8211; Identify potential group suppliers throughout Southern Africa.<br \/>&#8211; Request Group\/Series rates, terms, and information, and conduct year-on-year comparisons.<br \/>&#8211; Negotiate favourable rate agreements.<br \/>&#8211; Handle supplier queries, guest feedback, and refund requests.<br \/>&#8211; Oversee the loading timelines of Group Rates onto various quoting and booking platforms.<br \/>&#8211; Keep the Groups Division updated with supplier information.<br \/>&#8211; Reporting on supplier information.<\/p><p><strong>Agent Relationship<\/strong><\/p><p>&#8211; Act as the key liaison for group agents regarding supplier selection, changes, and allocation of services after coordination with the head of Sales &amp; Marketing.<br \/>&#8211; Ensure effective communication and alignment with agents to support seamless group planning.<br \/>&#8211; Oversee all booking grids and supplier allotments, ensuring second-choice alternatives are in place for any gaps or availability issues.<\/p><p><strong>Cross-Departmental<\/strong><\/p><p>&#8211; Conduct regular meetings with the Reservations Department to monitor availability, flag potential issues, and align operational logistics.<br \/>&#8211; Collaborate closely with Quality Control to ensure feedback loops are closed and any client complaints or service concerns are addressed effectively and promptly, and refunds are received.<br \/>&#8211; Work collaboratively with other departments (Operations, Sales, etc.) to align on group-specific product delivery and service quality expectations.<\/p><p><strong>Training and Development<\/strong><\/p><p>&#8211; Set up supplier training sessions, product presentations, and site inspections for the Groups Division.<br \/>&#8211; Organise educational trips and workshops for the Groups Sales Team.<br \/>&#8211; Assist with the planning of Agent Familiarization trips.<\/p><p><strong>Communication and Content Creation<\/strong><\/p><p>&#8211; Assist with content for internal and external newsletters.<\/p><p><strong>General<\/strong><\/p><p>&#8211; Ensure adherence to company policies and procedures.<br \/>&#8211; Oversee daily operations and ensure team productivity.<br \/>&#8211; Implement quality control measures and continuous improvement initiatives.<br \/>&#8211; Collaborate with management to align departmental goals with company objectives.<br \/>&#8211; Conduct performance evaluations and implement improvement plans.<br \/>&#8211; Strategic Planning.<br \/>&#8211; Oversee daily operations and ensure team productivity.<br \/>&#8211; Reports on team performance.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b523c0 elementor-widget elementor-widget-heading\" data-id=\"3b523c0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Requirements<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87650c4 elementor-widget elementor-widget-text-editor\" data-id=\"87650c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&#8211; A relevant qualification in Travel, Tourism, Hospitality, or Business Administration (preferred).<br \/>&#8211; Minimum of 5 years\u2019 experience in Product or Groups sales within the Travel Industry<br \/>&#8211; In-depth knowledge of Southern African tourism destinations.<br \/>&#8211; A service-focused approach with the ability to handle pressure and tight deadlines.<br \/>&#8211; A proactive, problem-solving attitude and ability to work independently as well as part of a team.<br \/>&#8211; Strong communication and organizational skills, with an ability to manage multiple tasks efficiently.<br \/>&#8211; Ability to establish and maintain effective working relationships with both clients and suppliers.<br \/>&#8211; Advanced knowledge of Microsoft Office and proven track record in use thereof.<br \/>&#8211; High level of professionalism and reliability.<br \/>&#8211; Knowledge of local and regional tourism offerings and suppliers is a bonus.<br \/>&#8211; Willingness to occasionally assist with ad hoc projects or additional tasks as directed by Management.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72a74b7 elementor-widget elementor-widget-heading\" data-id=\"72a74b7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Benefits<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15d796d elementor-widget elementor-widget-text-editor\" data-id=\"15d796d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&#8211; Competitive salary with performance-based incentives.<br \/>&#8211; Opportunities for Career Growth and Development.<br \/>\u00a0&#8211; Travel perks and discounts.<br \/>&#8211; A dynamic and supportive work environment.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62cbe28 elementor-widget elementor-widget-heading\" data-id=\"62cbe28\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">How to Apply<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1aa5181 elementor-widget elementor-widget-text-editor\" data-id=\"1aa5181\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Please send your application detailing your relevant experience along with your earliest Start Date and Salary Expectations to <a href=\"mailto:hr@terra-nova.co.bw\"><strong>hr@terra-nova.co.bw.<\/strong><\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a57fe8 elementor-widget elementor-widget-heading\" data-id=\"4a57fe8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Why Join Terra Nova Tours<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1aa1a98 elementor-widget elementor-widget-text-editor\" data-id=\"1aa1a98\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>At Terra Nova Tours, we pride ourselves on delivering unforgettable travel experiences across Southern Africa. As a leading Destination Management Company (DMC), we are committed to providing exceptional service and unique itineraries for our clients.<\/p><p>With our Head Quarter in the scenic city of Cape Town, South Africa, and a strategic presence in Windhoek, Namibia, we are perfectly positioned to deliver authentic and immersive travel experiences throughout Southern and Eastern Africa. Our services include Tailor-made Individual Travel, Group Travel, Scheduled Tours, and Meetings and Incentives.\u00a0<\/p><p>As part of our team, you will have the opportunity to work in a dynamic environment, surrounded by like-minded individuals who share your passion for travel. If you are ready to contribute to creating memorable travel experiences while growing your career, we invite you to apply.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Groups Product Manager Location: Cape Town, South Africa\u00a0 Start Date: Immediately Hybrid: Yes As a Groups Product Manager, you will report directly to the Head of Product (Supplier Management) and Head of Sales &amp; Marketing (Agent Relationships), with responsibilities that include, but are not&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-2618","page","type-page","status-publish","hentry"],"meta_box":[],"_links":{"self":[{"href":"https:\/\/terra-nova.co.bw\/de\/wp-json\/wp\/v2\/pages\/2618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/terra-nova.co.bw\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/terra-nova.co.bw\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/terra-nova.co.bw\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/terra-nova.co.bw\/de\/wp-json\/wp\/v2\/comments?post=2618"}],"version-history":[{"count":4,"href":"https:\/\/terra-nova.co.bw\/de\/wp-json\/wp\/v2\/pages\/2618\/revisions"}],"predecessor-version":[{"id":2622,"href":"https:\/\/terra-nova.co.bw\/de\/wp-json\/wp\/v2\/pages\/2618\/revisions\/2622"}],"wp:attachment":[{"href":"https:\/\/terra-nova.co.bw\/de\/wp-json\/wp\/v2\/media?parent=2618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}